Meliá Hotels and Huawei Launch Global Smart Hotel Initiative
Palma de Mallorca, Thursday, 13 March 2025.
Meliá Hotels and Huawei have teamed up to develop smart hotel systems, integrating advanced ICT solutions to enhance guest experiences and operational efficiency, showcased at Torre Melina Gran Meliá Hotel.
Innovative Smart Hotel Architecture
The groundbreaking initiative, launched at the MWC Barcelona on March 12, 2025, introduces Huawei’s Smart Hotel Solution featuring an innovative IP+POL architecture. This advanced system incorporates wireless access points with intelligent antennas, ensuring seamless Wi-Fi coverage throughout the property [1]. The solution marks a significant shift in hotel infrastructure by replacing traditional Ethernet cables with optical fibers, enabling single-fiber, single-device room connectivity that aligns with sustainable development goals [1].
AI-Powered Operations Management
At the heart of this transformation is the AI-powered Huawei iMaster-NCE system, which revolutionizes hotel operations through automated root cause analysis and enhanced maintenance efficiency [1]. Tomeu Fiol, Global Hotel Technology Director at Meliá Hotels International, emphasizes that this implementation significantly improves their ability to deliver seamless, intelligent services while maintaining reliable network coverage across their properties [1].
Strategic Digital Transformation
This collaboration emerges at a crucial time when the hospitality industry is witnessing a major shift toward digital innovation. David Shi, Vice President of ICT Marketing & Solution Sales Department at Huawei, confirms that the partnership aims to optimize operations and enhance guest experiences through an environmentally-friendly network infrastructure [1]. The initiative aligns with broader smart city developments, as evidenced by Huawei’s concurrent strategic partnerships in Barcelona, demonstrating the company’s commitment to urban innovation through ICT infrastructure, cloud computing, and AI solutions [2].